10 Tips for Optimizing Your Google My Business Listing

Benefit Baadom
Published on Aug 14, 2023

In today's digital age, having a strong online presence is essential for any business to succeed. One of the most important elements of a robust online presence is a Google My Business (GMB) listing.

According to Google, businesses with a complete and accurate GMB listing are twice as likely to be considered reputable by customers. Additionally, businesses with a claimed and verified GMB listing are 70% more likely to attract location visits from customers.

Optimizing your GMB listing can be the difference between getting lost in the vast sea of online information or standing out to potential customers.

In this blog post, we will provide you with 10 tips for optimizing your GMB listing to ensure that it stands out and accurately represents your business. By following these tips, you can attract more customers, increase engagement, and ultimately, drive more revenue for your business.

Curiosity is Key

Curiosity is a powerful motivator. By sparking curiosity in your email subject lines, you can increase the likelihood that your subscribers will open and read your emails. One way to create curiosity is by using open-ended questions in your subject lines. Another approach is to use cliffhangers, which can create a sense of intrigue and encourage readers to click through to your email content.

According to a study by Litmus, email subject lines that create a sense of curiosity can increase open rates by up to 21%. Additionally, emails with high levels of curiosity were found to have a 57% higher click-to-open rate than emails with low levels of curiosity.

Be Specific and stand out by using statistics

Using numbers and statistics in your subject lines can help them stand out in a crowded inbox. Numbers can provide a concrete and specific value proposition to your subscribers, which can increase the perceived value of your email content. Additionally, numbers can create a sense of urgency and exclusivity, which can encourage readers to open your email.

According to a study by Campaign Monitor, subject lines that include a number have a 57% higher open rate and a 79% higher click-through rate than those without. Additionally, subject lines that include specific numbers and statistics can be more effective than those that use general terms like "many" or "several".

The Power of Urgency: Creating a Sense of FOMO (Fear of Missing Out)

Creating a sense of urgency in your subject lines can be a powerful way to increase open and click-through rates. By creating a sense of FOMO (Fear of Missing Out), you can encourage subscribers to take action immediately. Urgency can be created in many ways, such as by using time-limited offers or by highlighting scarcity.

Studies have shown that subject lines that create a sense of urgency can increase open rates by up to 22%. Additionally, subject lines that use urgent language like "now" or "limited time" can be more effective than those that use more passive language.

Avoid Spam Trigger Words: Words and Phrases That Can Trigger Filters

When crafting your email subject lines, it's important to avoid using words and phrases that can trigger spam filters. Spam filters are designed to protect email users from unwanted and potentially harmful content. They can flag emails that use certain words and phrases as spam, which can result in your emails being sent to the spam folder or even blocked entirely.

Some common spam trigger words and phrases to avoid include "free," "cash," "click here," and "act now". Additionally, using excessive punctuation or all-caps in your subject lines can also trigger spam filters. By avoiding these spam trigger words and phrases, you can increase the chances that your emails will reach your subscribers' inboxes.

Claim and Verify Your Listing

Claiming and verifying your GMB listing is the first step toward optimizing your online presence. It's essential to ensure that your business is accurately represented and that potential customers can find you easily.

According to a survey by BrightLocal, 60% of consumers have used Google My Business listings to find local businesses in the past 12 months. If your listing is unclaimed, inaccurate, or incomplete, you could be losing out on potential customers.

To claim and verify your listing, start by logging into your Google account and searching for your business on Google Maps. Once you find your listing, click on the "Own this business?" link and follow the steps to verify your ownership. Once you have verified your listing, you can begin optimizing it to ensure that it stands out to potential customers.

Keep Your Information Accurate and Up-to-Date

Keeping your GMB listing information accurate and up-to-date is crucial for attracting and retaining customers. According to a survey by BrightLocal, 93% of consumers say they are frustrated by incorrect information in online directories. Moreover, 80% of consumers lose trust in local businesses if they see incorrect or inconsistent information online.

To ensure that your information is accurate and up-to-date, regularly review and update your listing with any changes to your business hours, address, phone number, website URL, and other relevant details. This will not only improve the accuracy of your listing but also help your business appear in local search results.

Choose the Right Categories

Choosing the right categories for your GMB listing is crucial for ensuring that it appears in relevant local search results. According to a survey by Moz, choosing the right categories is the most important ranking factor for local search results.

To choose the right categories, start by selecting the primary category that best represents your business. Then, select additional categories that describe your products, services, and other relevant attributes. Be as specific as possible when selecting categories to ensure that your business appears in relevant search results.

Add Photos and Videos

Adding photos and videos to your GMB listing is an effective way to attract potential customers and improve engagement. According to Google, businesses with photos receive 42% more requests for driving directions and 35% more clicks through to their websites.

When adding photos and videos, choose high-quality images and videos that accurately represent your business. Include photos of your products, services, team, and location to give potential customers a better idea of what to expect. You can also add videos to your listing to showcase your products, services, and unique features.

5. Encourage and Respond to Reviews

Encouraging customers to leave reviews on your Google My Business listing can help improve your ranking and attract new customers.

According to a study by BrightLocal, 91% of consumers read online reviews for local businesses, and 84% trust online reviews as much as personal recommendations.

To encourage reviews, you can add a call-to-action on your website or in your email signature asking customers to leave a review on your Google My Business page. You can also respond to reviews, whether positive or negative, to show that you value customer feedback. According to Google, responding to reviews can improve your visibility in search results.

6. Use High-Quality Photos and Videos

Adding high-quality photos and videos to your Google My Business listing can help give potential customers a better idea of what your business has to offer. According to Google, businesses with photos receive 42% more requests for driving directions and 35% more clicks through to their website.

When adding photos and videos, make sure they are relevant to your business and high-quality. You can include photos of your products, services, storefront, and team members, among others. Videos can showcase your products, demonstrate how to use them, or highlight your team and services.

7. Utilize Google My Business Posts

Google My Business posts allow you to share timely updates, offers, and events directly on your listing. According to Google, businesses that regularly post updates to their Google My Business listing see an average of 7% more clicks through to their website.

When creating posts, keep in mind that they expire after seven days, so it's important to update them regularly. You can include a call-to-action in your posts, such as "Book Now" or "Learn More," to encourage potential customers to take action.

8. Monitor and Analyze Your Listing

Monitoring and analyzing your Google My Business listing can help you understand how potential customers are interacting with your business online. Google My Business Insights provides data on how customers find your listing, where they're coming from, and what actions they're taking.

Use this data to optimize your listing and make informed decisions about your online presence. For example, if you notice that most of your customers are finding your listing through Google Maps, you can focus on optimizing your Maps presence.

9. Leverage customer reviews and ratings

Customer reviews and ratings can be a valuable tool for optimizing your Google My Business listing. Encourage customers to leave reviews on your listing and respond promptly to both positive and negative feedback.

Studies have shown that businesses with positive ratings and reviews tend to rank higher in local search results. Additionally, customers are more likely to trust and choose businesses with high ratings and positive reviews.

10. Monitor and track your listing performance

It's important to monitor and track your Google My Business listing's performance regularly. This can help you identify any issues that may be affecting your ranking or visibility, and make necessary adjustments.

Google provides insights and analytics on your listing, including the number of views, searches, and clicks, as well as customer actions such as phone calls, direction requests, and website visits. Use this information to refine your listing and improve your local SEO strategy.

Bonus Tip: Use Google Posts to promote events and offers

Google Posts is a feature that allows businesses to share updates, events, offers, and other content directly on their Google My Business listing.

These posts can be up to 300 words and include a call-to-action button, such as "Learn More" or "Sign Up." Use Google Posts to promote special events, sales, or discounts, and to showcase new products or services. This can help increase engagement with your listing and drive more traffic to your business.

Bonus Tip: Use Google Q&A to address customer questions

Google Q&A is a feature that allows customers to ask questions about your business directly on your Google My Business listing. As a business owner or manager, you can answer these questions and provide helpful information to potential customers. Make sure to monitor the Q&A section regularly and respond promptly to customer inquiries. This can help improve customer engagement and trust, and may even lead to more sales or bookings.

Also Read: 21 Best High-Quality Free Stock Image Sites in 2023


In conclusion, optimizing your Google My Business listing is a critical step in improving your online presence and attracting more customers to your business. By following the tips we've outlined in this article, you can increase your visibility, improve your search rankings, and stand out from the competition.

Remember to regularly update your listing, engage with your customers, and monitor your analytics to track your progress and identify areas for improvement. By doing so, you can ensure that your business stays ahead of the curve in the ever-changing world of local search.

Implementing these tips may take time and effort, but the results are worth it. With a strong Google My Business listing, you can drive more traffic to your website, increase your sales, and ultimately grow your business. So why not get started today and see how you can optimize your listing for success?

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